Car retailer find themselves in a turbulent world. The government wishes a more open business, free from barriers, and there is a lack of predictability when it comes to automotive taxes. This affects the buying patterns and the storages of used cars. The margins on new vehicles are under pressure. The margins of branded workshops are being threatened by brand independent workshops and workshops abroad. Until till now we’ve seen a consolidation of dealers, which we will probably also see in the future. The dealer groups are growing stronger, but at the same time they’re experiencing disadvantages connected to the consolidation. Margins are still being pressured, there’s a high request after well-trained mechanics, there’s an increasing focus on costs combined with an increasing pressure on delivering customer value.
According to our experience, through several examples, Lean helps face these challenges.